We aim to deliver your made-to-order custom print within 1-2 weeks for UK orders, and within 2-4 weeks for international delivery. You can see an estimated delivery date on the product page, on the green banner above the size and frame options.

Our custom prints are produced and shipped directly from our print workshop and arrive separately to all other items. You can learn more about delivery here.

The best thing to do is email us as soon as possible at shop@tate.org.uk or call us on +44 (0)207 887 8888 with your order number, ideally within 24 hours. Please note that as custom prints are made to order, if production has already started, we won’t be able to make any amendments to the print itself, but we can change your delivery name and address if the order has not been dispatched yet.

As custom prints are made to order, unfortunately you can’t cancel your order after production has started (typically within 24 hours). If you get in touch with us within 24 hours, our team will check on the status of your order and do whatever they can to help you out. 

Because our prints and frames are made to order, custom prints can only be returned if they’re faulty or we’ve made a mistake. If this is the case, please contact us straight away with details and images of the problem, so we can arrange for a refund or replacement for you. You can find further information regarding refunds and returns here.